The customer journey is a long but rewarding process, so when your e-commerce website prospects finally become customers and reach your checkout page, you want to make sure things go smoothly. You’ve done a lot to get your visitors to the checkout page, from providing high-resolution images and accurate product descriptions to a responsive design and smooth customer experience, but there’s one critical conversion element every e-commerce site needs.
Security. Specifically, customer security.
Most online stores require the same kind of information, all of which fall under either the personal or financial category. This data includes things like credit card numbers, full names, physical mailing addresses, email addresses, and more. The information a customer is required to provide to conclude an online transaction can be devastating if lost, which is what has happened to many online retail stores who have had their security breached by malware and hackers.
According to the Global Fraud Attack Index for 2016 Q2, “there were 27 attacks for every 1,000 transactions conducted in 2015 Q4, which is 11% higher than reported in 2015 Q3 and a 215% increase from 2015 Q1.” Between Q4 of 2105 and Q1 of 2016, the attack rate was higher than 4X for digital goods and doubled for luxury goods.
Whether or not customer information has been stolen or simply lost, your security and recovery plan should be able to address malicious hackers and fraud. Providing top-notch security for your e-commerce site is the best way to give your customers peace of mind, retain their business, and grow yourself as a respected, trustworthy online store.
Proactive security is necessary for the prolonged protection of your website and your customer transactions. We’ve detailed five actionable tips below to securing your site against fraud and hackers.
Network Services
How Outdated IT Assets Can Lead to Security Problems
Most of us know the value of keeping our software updated. This includes having the latest virus definitions installed and our operating systems and programs patched against the latest bugs. It’s really just standard practice to update these things.
Why?
It keeps our computers and networks running smoothly while ensuring any security vulnerabilities are fixed before someone can take advantage of them. If you don’t update your software, those weak points in your network security—a popular program or bug-filled browser—could be used by hackers to infect your system with malware. And if outdated software presents a security risk, imagine what kind of damage antiquated hardware can do to your security efforts.
Old hardware can create vulnerabilities that cyber criminals can take advantage of to breach systems. Not only do you have to worry about individuals creating windows of opportunity, but now there’s the chance that by simply using your software or equipment—because it’s outdated—could be creating weak spots for hackers to exploit in your network security.
New Mobile Threats to Business Apps
Mobile apps have made the lives of employees everywhere infinitely better, and more efficient, as enterprises lean towards virtual offices and establish BYOD policies. Apps designed for the business sector or that improve productivity have steadily risen over the last couple of years. The disadvantage to relying on these helpful apps to get work done lies in their inherent vulnerability to security threats such as malware.
A growing trend in malware development is to create apps capable of impersonating legitimate apps, and using this ‘bait-and-switch’ technique to trick unsuspecting employees and CEOs into downloading the fake app whose real purpose is to deliver malware. The threat of business-spoofing apps has been a real challenge for enterprises as even very popular mobile applications have been impersonated, including:
Why Content Filtering Keeps Employees Productive
Keeping employees productive means no wasted resources. It means a more efficient work place where deadlines are met. Better productivity doesn’t only benefit the CEOs and their bottom line, either; it’s also good for the employees. Feeling a sense of accomplishment and feeling productive can help foster better work ethic and a positive self-image.
Having days where we feel lazy or have gotten distracted at work can lead to feeling worse about ourselves and can even cost us our jobs. We feel good when we finish a task on time or ahead of schedule, so it makes sense to form habits at work that contribute to that general sense of accomplishment. With so many offices relying on computers, the internet can prove to be one of the largest obstacles in the way of our productivity. This is where content filtering comes in.
Avoid Headaches When Upgrading to Windows 10
The buzz surrounding Microsoft’s Windows 10 shouldn’t be anything new to those considering the newest upgrade. You’ve either been pressured by the little box on the bottom right of your screen to make the switch, or you can’t escape the office debates, but no matter how you look at it, upgrading to Windows 10 is a big deal.
Of course you could say the same about any major software or Operating System (OS) upgrade. But when it comes to your OS, you absolutely have to weigh the pros and cons before making the decision to stay or upgrade.
Upgrading too soon can cause frustration and downtime. Neither of which will make the lives of your coworkers or customers any easier. Computers are an integral part of your business, understanding the risks inherent in any OS upgrade is critical in mitigating problems associated with the installation.
We recommend waiting at least six months between the dates the software is released and installing it. Because that six months is almost up (January 29th being the six-month mark of its release) for Windows 10, we came up with a list of the four main talking points—and their pros and cons—to help you avoid the pain of a botched upgrade to Windows 10.
The Three Biggest IT Mistakes Local Businesses Make
Want to avoid the most common and expensive computer problems most local business owners experience? Then read on! We’ve compiled a list of 3 things you should be doing to save yourself a lot of time and money, by avoiding a big, ugly computer disaster.
Top 5 Network Security Mistakes



When it comes to network security, some companies cut corners and suffer the consequences. From hacked emails to leaked documents, the integrity of your network can make or break your business. You may be a brand-new company or one that’s seen the horrors of one too many cracks in the firewall, but the bottom line is this: there are some easily avoided mistakes you could make with your network security.
We’ve picked five of the most common network security mistakes to give your company a fighting chance to protect its invaluable information.
1. Weak Passwords
With the rise in hacked social media accounts, it should be common sense to create stronger passwords for your different logins. Passwords that involve your spouse’s birthday or pet’s name just don’t cut it, and neither does using “password.” For your company’s network, you should ask all employees to create strong passwords—passwords that include a combination of capital and lower case letters, numbers, and special characters. An article on How To Geek has several suggestions for making a strong, memorable password.
As a note, you may need to change the settings of your network to allow special characters in your passwords.
2. Lack of Education
It helps if you have an IT department that knows what it’s doing, but if you really want to get ahead of security issues then educate your employees. Most malware is the result of misuse and avoidable errors, so teach your employees how to avoid downloading viruses or inviting spyware into the system. Keep employees in the loop on what new viruses are out there and how they can best avoid them. Prohibiting access to certain websites on company networks will also help prevent malware.
Employees don’t need to understand everything about computers to contribute to a more secure network. Providing them with a list of trusted browsers, websites, and hosts makes for an all-around safer company network.
3. No Maintenance
Keeping your network up to date on the latest security patches is critical in ensuring it’s safe from outside attacks. Hackers exploit loopholes and cracks in security as soon as they discover vulnerabilities in your network, which means you have to be just as vigilant in your upkeep.
Set a schedule for updates, scans, and patches to maintain the integrity of your network. IT departments come in handy for regular maintenance purposes as they’ll be dedicated to handling daily and long-term security concerns with constant updates to software and hardware.
4. Plug and Surf
Before you plug in any new laptops or desktops to your network—or any network for that matter—certain measures should be taken. Installing firewalls, anti-virus programs, and other forms of security first will prevent your new piece of equipment from becoming patient zero. Many new computers come with default firewalls and anti-virus programs, but there’s always second-party programs you can purchase and modify to suit your network’s needs.
An unprotected piece of hardware is a welcome haven for viruses and spyware, and once they’re on your computer, they could remain hidden as you load other sensitive data and programs onto it.
PC Mag has compiled a list of the best anti-virus software of 2015 that offers insight into what makes a good anti-virus program and which ones you should check out.
5. DIY—Do It Yourself
A qualified IT person should handle most security measures especially when it concerns initial setup. Configuring networks, applying the proper security measures, and installing the correct software can be difficult for beginners. Avoid lapses in security by investing in personnel dedicated to IT tasks. From one or two individuals to an entire department, putting your network’s security in the hands of someone educated in the ins and outs of computers and IT will be your best bet to ensuring a safe network.
It’s tempting to do everything yourself—you cut down on costs, pick up a few new skills, but you risk making mistakes that can cost you big down the line. Larger companies would be wise to have a department dedicated to IT, while smaller businesses should seek advice or hire contractors to help put together secure networks and establish protocols.
Network security means different things to different business. Many networks are used for internal office purposes, computers connected through the intranet, etcetera; but some security concerns apply to website and online stores—and that’s when security becomes of the utmost importance. If you can’t keep sensitive customer information safe from hackers, they may cease visiting your website and you’ll lose their business.
This is why many online stores display security certificates like SSL and TSL where they’re visible to customers. These certificates tell customers that their information will only be sent over secure, encrypted channels.
Developing and enhancing your network security doesn’t only protect your business, it builds credibility with clients and customers—and that is priceless.
If you need help with your network, don’t hesitate to contact us for a free network audit before it’s too late.
6 Tips For Better Email Productivity
Email is often described as a blessing and a curse. On the one hand, it’s a great way to communicate with just about anyone, anywhere, at any time of day. Unfortunately, that communication works both ways, letting anyone and everyone make demands on your time and energy whenever they need to.
It’s estimated that the average employee spends two hours every day handling email. That’s more than a whole day every week! With so many messages coming in, it can be hard to prioritize other work on your plate and still get everything done.
Are you spending too much time on your email? Here are some great tips to improve your email productivity and peace of mind.
Windows Server 2003 Support Ends Soon
Windows Server 2003 will take a bow and head off into obscurity on July 14, 2015. It’s hard to believe that it’s really been 12 years since its release. Beloved by system admins around the world, Windows Server 2003 arrived on the scene amid the first sightings of camera phones, the introduction of Apple iTunes and the first Microsoft Xbox that revolutionized online gaming.
Since then we’ve seen the advent of multi-core processors and the growing popularity of virtualization, yet many businesses are still not taking advantage of the latest technology. While mainstream support for Windows Server 2003 ended in 2010, Windows Server 2003 accounted for 39% of the Windows Server installations worldwide as of July 2014, according to an article published by Redmond Magazine last September.
So are your business and tech systems ready when the support ends?
One of the biggest barriers to upgrading has been the high cost of entry. In most cases, servers running Windows Server 2003 are more than 6 years old, making it difficult to install newer operating systems that require more power, hard drive space and RAM. An upgrade to the latest server OS requires buying new server hardware, an expense that many companies either couldn’t justify or simply couldn’t afford.
Yet the cost savings enjoyed by businesses who have chosen not to upgrade are about to take a sharp turn for the worse. Now that extended support for Windows Server 2003 is ending, businesses will likely face an uphill battle with increasing IT costs and greater security vulnerability on their networks than ever before.
8 Reasons Your Server May Be At Risk
Your server is the heart of your business network. When something goes wrong, you lose access to key resources while productivity, customer service, and your bottom line suffers. Yet many businesses inadvertently compromise the security of their servers, leaving them vulnerable to hacker attacks, internal security issues or even simple power outages.
So is your server at risk?
Here are 8 things you may be forgetting that could be compromising your server’s security.