Tom has been helping small business owners get more out of their technology since 1997. As a Penn State graduate with decades of experience at the intersection of business and IT, he understands what’s at stake when your technology isn’t working, and what’s possible when it is.

Areas of Focus:

• Business technology strategy
• Helping small business owners use IT as a growth tool
• Bridging the gap between technical teams and business goals

Tom has also authored two books written specifically for business owners: “What Your Web Developer Never Tells You” and “What Your Computer Guy Never Tells You.” Both are practical guides for growing your business through smarter use of technology.

When he’s not at the office, Tom enjoys spending time with his wife, Jennifer, and son, Ryan. They like kayaking at the lake and watching Penn State football games.

Brad joined our technical staff as an IT technician in 2007, bringing over 11 years of hands-on IT experience with him. Today, he leads our service team and is your first point of contact for technical questions, scheduling, and anything that needs attention fast.

Areas of Focus:

• IT service management and scheduling
• Microsoft environments
• Technical troubleshooting and escalations
• Keeping small businesses supported with responsive, reliable IT

Certifications: Microsoft Certified Professional

When something goes wrong with your systems, Brad’s one of the first people on it. He’s known for staying calm under pressure and making sure you’re never left waiting.

In addition to his IT career, Brad is also a volunteer firefighter and a local Emergency Management Coordinator. He loves spending time with his wife, Donna, his two daughters and sons-in-law, his grandson, and his two dogs.

Lee joined our team in 2010 with over 20 years of IT experience already behind him. Before EZComputer, he spent years as an independent IT consultant working with businesses across a wide range of industries, and served as a small business network administrator for 7 years.

Areas of Focus:

• Business network design and management
• Network troubleshooting and performance
• IT consulting for growing organizations with changing needs
• Supporting clients across manufacturing, professional services, and more

Lee brings a breadth of experience you don’t often find on a single team. If your network is slow, unreliable, or overdue for an upgrade, he’s the right person to talk to.

When he’s not helping clients, Lee enjoys strategy games, baking, reading, and writing speculative fiction. He also has a home woodworking shop he’s put together over the years.

Phil has supported small business IT environments since 2010. Before joining our team, he ran his own IT consulting practice for 15 months and spent 9 years as an in-house IT administrator at a small manufacturing company. That background gives him a uniquely practical perspective on what businesses actually need.

Areas of Focus:

• Microsoft environments and endpoint support
• Workstation performance and stability
• Infrastructure troubleshooting
• Networking and device management

Certifications: Microsoft (multiple), Dell, Kaseya, Datto, EnGenius

Phil’s one of those technicians who’s seen IT from both sides, as the person responsible for keeping a business running and as the outside support team coming in to help. That combination makes him especially effective at understanding your situation quickly and solving problems the right way.

Phil is married to his wife, Stephanie, and has two grown children. He enjoys playing guitar, motorcycling, serving his community through his church, and vacationing to new places with his wife.

Jim joined our team in fall 2013, bringing with him nearly four decades of technology experience. His IT career started during his 15-year service in the Air Force, where he first worked with and supported computing systems. Since then, he’s watched the field transform completely, and he’s kept pace every step of the way.

Areas of Focus:

• Remote computer support and diagnostics
• End-user troubleshooting
• Steady, reliable support through technology transitions
• Supporting healthcare and professional business environments

Before joining our team, Jim spent many years supporting LGH’s downtown Lancaster campus. He genuinely values the work we do here, the challenges it brings, and the clients we get to serve.

Jim is a lifelong Lancaster resident. One of his hobbies is collecting recipes, especially Indian and Italian cuisines. Ask him about his favorite 7-course Italian meal sometime.

Tom joined EZComputer in June 2025 and currently handles service desk support. His favorite part of the job is working directly with end users to help them stay productive and keep things running smoothly.

Areas of Focus:

• Service desk support
• End-user support and training
• Network support for business environments
• Technology management across government, education, and industrial settings

Before joining our team, Tom spent 22 years at the County of York, starting as an intern and retiring as Director of Technology. Since then, he’s worked in both education and industrial sectors, giving him a well-rounded understanding of how different organizations use and depend on their technology. That perspective makes him genuinely easy to work with, no matter your setup.

In his spare time, Tom enjoys spending time with his wife, Carol, and his grown children, Tom III, Susan, and David, whether outdoors or in.