Our Story: Why We Love Solving Your IT Problems
1997 – We Understand IT Problems
Tom Malesic founded EZSolution in 1997 as a web development company. At first, building websites was our only business. But it wasn’t long before customers began asking if we could help them with more than just their website. Clients were often unhappy with the performance of their computers and network. They wanted a reliable IT support company they could count on to solve their technology problems.
At first, we were forced to say, “No, I’m sorry; we can’t help you with that.” Truth be told, we were struggling with many of the same problems ourselves. We understand what it’s like. Finally, we decided enough was enough. After all, EZSolution was founded, in part, to solve problems for business owners. We love solving problems and wanted to help.
2005 – Stepping into IT Support
In 2005, we acquired a local IT company, hired additional staff, and began offering IT support services. This solved our own technology issues and allowed us to provide top-notch customer service for many of our clients. We created the kind of IT company we had always hoped to find in the marketplace.
At first, we focused on fixing problems and putting out fires. We helped a lot of companies solve their computer problems, but we realized that preventative maintenance and monitoring was the future of technical support. That’s when we began looking into ways we could prevent computer problems in the first place.
2015 – Rebranding our IT Company
By 2015, our IT company had evolved as we heavily invested in technology and personnel to keep our systems and those of our clients working like well-oiled machines.
We decided it was time to give our IT services an identity of their own. We rebranded the EZSolution IT division as EZComputer Solutions, while the business’s web development side became EZMarketing. Both businesses now operate under the central umbrella of EZSolution.
Today – A Proactive IT Services Company
Today, we still fix technology problems, but our IT company’s main focus has shifted to preventing problems and IT headaches. As a Managed Services Provider, our job is to keep a client’s network running right instead of logging billable hours to fix problems as they happen.
With this approach, we’ve helped more clients leverage their technology as a competitive advantage instead of dealing with it as a drain on their time and resources. Everyone wins.
Our team is passionate about making technology work for you. Find out how we can eliminate your IT headaches and help your business prosper!