Bolster Your IT Team with Co-Managed IT Services

Are you struggling to keep up with your business’s growing technology needs? Is your in-house IT team swamped with support tickets and unable to keep your systems running smoothly? Give your internal IT staff the support and expertise they need with Co-Managed IT services.

An Overloaded IT Team Hurts Your Business

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From your network to your devices to your email, your business relies on your technology. Which is why it’s so important that you have reliable IT support to keep your network working.

But too often, small businesses rely on just one or two staff members to handle all their IT issues. When the problems pile up, your internal IT department can’t keep your systems afloat, and your business comes to a grinding halt. What’s worse, when they’re overwhelmed with day-to-day troubleshooting, they may miss bigger issues, like cybersecurity vulnerabilities or even strategic opportunities that can help your business grow.

You need a way to scale your IT resources without hiring extra staff. That’s where co-managed IT services come in. When you partner with us as your co-managed IT support provider, our team of IT experts will integrate seamlessly with your existing IT team to provide additional support and expertise, when and where you need it most.

How Co-Managed IT Solutions Empower Your In-House IT Team

Co-managed IT support is an IT service model that partners your internal IT team with an external managed services provider (MSP) to handle your IT needs. By dividing IT responsibilities, our co-managed IT services allow you to leverage the strengths of both our IT teams, while offsetting the limited resources and knowledge gaps of your in-house staff.

Here’s how your entire organization–not just your IT team–will enjoy the benefits of co-managed IT support:

Always-On IT Support

Especially if you’re relying on a single IT person, you’re stuck waiting every time they’re busy, sick, or on vacation. With co-managed IT services, you can get help desk support 24/7 and ensure that your IT issues are fixed reliably and quickly, no matter when they happen.

Cost Savings

Hiring full-time IT staff often isn’t feasible for small businesses. But the cost of not having IT support available when something goes wrong can be even worse. Co-managed IT services give you the extra support you need without the cost and hassle of hiring additional staff.

Improved Security

We provide a range of small business cybersecurity services designed to keep your network and data safe from hackers. We can bolster your security with additional layers including multi-factor authentication, threat detection, password monitoring, antivirus software, and more.

Team of Experts

IT is too complex to be handled by a single person. After all, you can’t be an expert in everything. Our team brings decades of technical expertise across the IT field, including network configuration, hardware, backup solutions, cybersecurity, and more.

Strategic Support

As your IT management partner, we can provide strategic IT consulting to help you get the most out of your technology. We can audit your network and suggest tools and processes to optimize efficiency, improve security, and achieve your business goals.

Our Co-Managed IT Services Include

We will customize our managed services to match your IT needs and work environment, but here are just a few of the ways we can help.

We Make Co-Managed IT Support EZ

Unlike a fully managed approach, where everything is outsourced, a co-managed IT model requires close collaboration between your in-house and external IT teams. So choosing the right IT partner is critical to your success.

Here’s how we work with your team to make managing your IT a breeze:

1. Determine Your Needs

We get to know your business, your IT needs, and your current capabilities, so we understand how we can best supplement your team and fill in any gaps.

2. Develop a Customized Plan

Whether it’s providing day-to-day help desk support, or spearheading your strategic initiatives, we’ll lay out a clear plan to divide and conquer all IT responsibilities.

3. We’re Part of Your Team

We integrate seamlessly to act as an extension of your team from Day 1, so you can have peace of mind that your IT department is fully equipped to manage your network.

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Co-Managed IT Services FAQs

What exactly is co-managed IT support?

Co-managed IT support is a type of IT service model in which a company partners with an external IT services provider to augment their existing in-house IT team. As a co-managed IT provider, we work together with your in-house IT team to manage and support your business’s IT infrastructure and systems.

What’s the difference between co-managed IT and traditional IT outsourcing?

Typically, IT outsourcing means handing over all IT responsibilities to a third-party provider. In contrast, co-managed IT services allow you to stay in control of your IT systems and processes. We simply provide additional expertise and support to help your in-house IT department manage the workload. That way you can leverage the strengths of both our IT teams.

What specific tasks and responsibilities can we expect our co-managed IT services provider to handle?

Every business is different, so we work with you to understand how we can best supplement your team. However, some common tasks that we take on as your co-managed IT services provider include network monitoring and management, help desk and technical support, cybersecurity services, backup and disaster recovery, software updates and patches, cloud computing services, and IT vendor management.

How can we ensure that your co-managed IT services align with our business goals?

If you’re considering co-managed IT services, finding the right partner is critical to your success. That’s why we take the time to get to know your business and ensure we have clear communication from the very beginning. We want to be the IT team that takes care of you and develops a trusted, long-term relationship with each of our clients. We are happy to provide references, or you can read testimonials from our other happy clients.