Imagine it’s a Monday morning at the office. You’ve got coffee in hand and you’re ready to tackle a big project that you know will bring your business more revenue. You turn on your computer, look around and breathe in … Read more
Computers are the lifeblood of any modern business, no matter its size. That means every business must spend money to maintain its technology. Yet, the cost involved to properly support your IT network can vary greatly from one provider to another.
Are you getting the best value for your budget with your IT support today?
The world of IT can seem like a scary place. After all, computers often do weird, unexplainable things! Not to mention the hackers, spammers, and scammers who troll the internet looking for their next target. But through it all, it’s nice to know the good guys have our backs, when things go bump in the night (or during the day).In the spirit of Halloween, we’re highlighting the mysterious, often silly, and truly creepy tales told by the unsung heroes of tech support, (some from our own staff), who stand ready to banish the ghosts, ghouls, and supernatural hijinks of computers and networks everywhere.
Computers can do a million things – when they’re working. But when they break, a million different things could be wrong. When you call your IT support person to fix your computer, half the battle is figuring out exactly what the problem is to begin with. Only then can the technician fix the issue.
Let’s address the elephant in the room: most people have had bad experiences with customer support, and IT support is no exception. You’re just trying to get your computer fixed so you can get back to work. Meanwhile, you’re dealing with endless robotic menus, script-happy call centers, and IT jargon that you can’t understand. As an IT company, we know how frustrating it can be (which is why our IT team answers the phone live).
However, the trick is that your IT person isn’t sitting there in front of your computer. You know best exactly what you’re doing and seeing. Regardless of whether you’re an experienced computer user or not, you are their best resource for being able to understand the problem. By giving your IT technician the most detailed information possible, you will empower them to identify and solve your issue faster.
In the continued push to reduce overspending, increase workplace efficiency, and develop a fiscally sound work model, companies often neglect working toward lowering their IT costs. Whether your business has an in-house IT department or you outsource your IT work to another company, there are precautions you can take to avoid overpaying and being sold services you can’t benefit from.
One of the most valuable pieces of advice for companies shopping for IT services or attempting to make the most out of their internal IT teams without breaking the bank is to favor regular maintenance and proactive monitoring versus waiting to fix a problem when it occurs.
Whether you’re unhappy with your current IT service provider or just started thinking about getting some help with your growing computer network, choosing a good IT service provider is paramount to the success and growth of your business. You don’t want to waste time on companies that can’t deliver what they promise. Here are some tips that can help when evaluating potential IT providers in your area.