It’s a fact: there are a million different things that can go wrong with your computer. And while you can always call IT support, many problems have simple solutions that you can quickly take care of yourself.
From sudden freezes and the dreaded blue screen of death to slow internet connectivity and perplexing error messages, these issues can overwhelm you. Should you call IT support for these common computer problems? Or could you do a few simple troubleshooting steps and fix the problem yourself?
After all, who wants to sit on the phone describing an issue to support when you could be getting back to work and moving on with the day?
Even if you’re lucky enough to have a great Managed IT Services Provider (MSP) looking out for your organization’s technology, and your call for help isn’t costing your company extra dollars, it is still costing you time that could be spent more productively.
That’s why we’re taking a look at how you may be able to resolve your latest computer issues and how to fix them with a few simple troubleshooting solutions instead of calling IT.
To make things even easier, download our checklist of common computer fixes at the end of the article to keep as a handy reference for the future.
In the following sections, you’ll find empowering advice on troubleshooting common computer problems and learn how to transform these challenges into opportunities for growth and efficiency. And if your computer issues are suddenly above your head, you can count on us to get you through them.
Try the Two Best IT Troubleshooting “Magic Tricks”
Before you pick up the phone to IT or submit that help ticket, always try a good, old-fashioned reboot! This tip applies to computers, mobile devices, and other office machines, such as printers and copiers. So, remember…
1. Turn it off and turn it back on again. (Or sometimes, just pull the power cable for a few minutes before plugging it back in and restarting.) If this doesn’t resolve your issue, move on to step 2.
2. Google it. Especially if you’re encountering specific error codes or peculiar problems, just ask Google. You can be sure that lots of other people have already had the same problem, and there are scores of discussion threads, articles, and websites out there offering DIY fix-it advice. Just be sure that you verify the credibility of the site you are using for computer advice before performing any of it.
While restarting can fix many computer issues, more serious issues like hardware failure, corrupted files, and malware require more nuanced expertise. Also, be aware that some troubleshooting gets very complex very quickly. Suppose you’re also having to Google unfamiliar terms and abbreviations or have a more complicated issue. In that case, it’s always a good idea to stop what you’re doing and call the IT support experts.
Follow These Troubleshooting “Hacks”
If you’ve tried both restarting and Googling to no avail, there are some other steps you can take depending on your specific issue. Here’s what you can do to attempt to fix the most annoying common computer problems before you make a support call.
If the computer won’t turn on
It may sound silly, but have you checked that the computer is plugged in (to the wall, that is)? An unplugged computer, or one that’s incorrectly plugged in, can be blamed for systems failing to power on way more often than you might think. Sometimes, the surge protector or battery backup unit that the computer is plugged into is not turned on. These usually have power switches, which can get flipped by accident. They also may be overloaded or tripped, so check for that as well.
As you examine cords and connections around your computer and desk, look for indicator lights or see if the computer is making noise. Your computer may not really be off but in a sleep or hibernation mode. On desktop models, make sure monitors are connected and plugged into a power source. Press the power button on your computer again once you’ve verified that everything is plugged in where it should be.
If the Internet isn’t working
First, determine whether it’s just your computer that can’t connect. Ask co-workers if they’re experiencing problems, too. If you work from home, check whether other people in your household are able to connect to the internet. Your ISP (Internet Service Provider) could be to blame if everyone is having problems, or there could be an issue with your company’s network.
Check with your ISP to see if there is an outage in your area. And, when all else fails, call IT if these widespread connection issues persist for more than a few minutes, and your ISP isn’t reporting any problems.
If it is just your computer that’s not online, check to see if you’re connected. On Windows computers, you’ll find an Internet or Wireless icon near the clock at the bottom right corner of the taskbar. Click that and see whether the pop-up menu indicates whether you’re connected or not.
You can also right-click the icon to try troubleshooting steps within Windows. Also, make sure that desktop computers without wireless receivers built in have a network cable that is plugged into your network outlet or modem/router.
If the Internet Is Slow
Slow internet connectivity can hinder productivity, primarily when your business relies on cloud services and online communication. Start by checking your modem and router. Restarting these devices can often resolve temporary connectivity issues.
If this doesn’t help, go through the settings app to run network diagnostics. This tool can identify and potentially fix problems affecting your internet speed.
Additionally, ensure your network’s bandwidth isn’t overwhelmed by too many devices or applications running in the background simultaneously. Prioritize essential applications and disconnect any unnecessary devices.
Checking for software updates on your operating system and router is also important, as outdated software can affect performance. If the problem persists, contact your internet service provider to ensure there are no issues on their end, or consider upgrading your plan for higher bandwidth. Addressing these factors allows you to maintain a stable and efficient internet connection, ensuring your business operations remain uninterrupted.
If the computer is too slow
System sluggishness can be a symptom of a long list of different problems. In a previous blog post, we recommended possible fixes for 11 common reasons your computer might be running more like the tortoise than the hare. You’ll want to check it out.
If Your Computer Freezes
When your computer suddenly freezes, it can disrupt your workflow and lead to frustration. Fortunately, there are a few steps you can take to address this common computer problem. First, press “Ctrl + Alt + Delete” to open the Task Manager. This tool allows you to close unresponsive programs that might be causing the freeze.
If this doesn’t work, consider restarting your computer by holding down the power button for a few seconds. After rebooting, check for software updates for your operating system and any applications you use regularly. These updates can fix bugs that might cause freezes.
Additionally, inspect your device manager for any hardware issues and check external devices like USBs for any malfunctions. Regularly cleaning out temporary files can also prevent system overloads. By following these steps, you can minimize disruptions and keep your business running smoothly.
If programs are crashing
Some of the same problems that cause overall computer sluggishness may also cause programs to crash. For example, you may have too many programs open that are taxing your system in the background. Close your open apps and restart only the one that’s crashing. It also doesn’t hurt to try restarting your entire computer.
A common issue of crashing programs is a bug or glitch in the underlying code. Check for updates to the program or to your operating system itself, which may contain bug fixes to prevent program or system crashes.
A word of caution: sometimes locating updates can be difficult, and it may require going to the software manufacturer’s website for more information or downloads. Always be extremely careful when downloading files from the web. Generally, it’s a good idea to contact your IT support resource when problems with crashing programs crop up.
If you SEE lots of error messages and pop-ups
Googling the error messages or pop-ups that are appearing on your screen may help you pinpoint the issue, but you may have a virus. Run a virus scan immediately. If you don’t have an antivirus solution installed on your computer or network, stop what you’re doing and call IT. Windows has some fundamental virus protection built-in, but it is not nearly enough to protect you from the exploits of hackers and other cybercriminals today.
If a program or document is missing
Just because it’s not saved where you expected it to be, it doesn’t necessarily mean that your missing program or document is gone forever. Sometimes, errant clicks can drop folders or files into places they weren’t intended to be.
First, check your Recycle Bin to make sure you didn’t accidentally delete a file or shortcut. If your missing item is in there, remove it right away before opening it or saving any changes to it. Next, take a quick look at your taskbar – is the program or document already open? Lastly, you can type the name of the program or file into the Search Box prominently featured beside the Windows button on the taskbar.
If it’s a document or spreadsheet that’s gone missing, you can also use File Explorer. Click the folder icon on your taskbar in Windows and use the search box at the upper right of the window that opens.
Additionally, Word and Excel in Microsoft Office both feature an “open recent” function that’s quite handy. Just click the File tab, select “Open,” and Recent Documents (Word) or Recent Workbooks (Excel) will be the default choice. You can also use this navigation pane to look for your missing file elsewhere, such as on OneDrive.
If You Get the Blue Screen of Death
Encountering the blue screen of death (BSOD) can be alarming, halting your work abruptly. This error message indicates a severe problem, often related to a hardware problem or driver issues. To address it, start by noting any error codes displayed on the BSOD, as they provide clues to the underlying problem.
Restarting your computer is the first step, which might resolve temporary glitches. Ensure your operating system and drivers are up-to-date by checking for updates in the device manager. Problems with the power supply or faulty external devices can also trigger a BSOD, so inspect your connections and devices for any issues.
Running a virus scan might identify malicious software causing the error. Additionally, use Windows’ built-in troubleshooting tools like “System Restore” to revert your system to a previous state. A word of caution: you may lose any or all recent work with a system restore. It’s always best to speak with your experienced IT support before restoring the system.
Check Out Our Checklist
Want a quick reference guide to keep handy near your computer for the next time you run into trouble? Refer to our troubleshooting checklist for the most common computer problems.
Call IT Support for Backup
If you’ve exhausted all of the troubleshooting tips and tricks we’ve shared with you here today, or you’re just stressed and pressed for time, it’s a good idea to call your IT support provider right away. These individuals, whether in-house employees or contracted outside service providers, have specialized training and knowledge that can get you back up and running quickly. You should never feel hesitant about calling for backup on particularly tricky computer problems!
By reaching out to IT support, you have access to resources that ensure your systems are running efficiently and securely. They can assist with data recovery, especially if you’ve lost important files or experienced a hardware failure. Regular support also includes preventative maintenance, which helps in avoiding future issues. Having a reliable IT partner means you don’t have to face technical challenges alone, allowing you to focus on your core business activities.
If you’re in Harrisburg, Lancaster, or York, PA, consider partnering with a local IT service provider like us who understands the unique needs of your area.
What Should I Look for in an IT Partner?
Choosing the right IT partner is crucial for maintaining your business’s technological health. Look for a provider offering fast response times and remote diagnostic support, ensuring issues are addressed promptly.
They must have experience working with businesses like yours, and understanding your specific challenges and needs. An ideal partner will offer proactive maintenance and preventative strategies to minimize downtime and keep your business and computer running. Transparency in communication is also vital. They should be able to explain complex concepts in simple terms and provide transparent updates on their work.
Additionally, consider their cybersecurity expertise, as protecting your data is paramount. A good IT partner will act as an extension of your team, taking responsibility for your entire network and providing tailored advice to optimize your systems. In Harrisburg, Lancaster, and York, PA, seek an IT partner who is not only technically proficient but also committed to your business’s success and growth.
Resolve Common Computer Problems Quickly with IT Services!
Dealing with computer issues can be time-consuming, diverting your attention from core business activities. By partnering with a reliable IT service provider, you can resolve common computer problems swiftly and effectively. These providers offer expertise in troubleshooting common computer problems like computer freezes, slow internet connectivity, and the dreaded blue screen of death.
Of course, maybe your current IT support provider isn’t easy to reach or doesn’t quickly respond to your problems. If you’re looking for a reliable IT services partner in the Lancaster, PA, area, give the EZComputer Solutions team a try. Schedule your consultation today. We’re happy to help, and we’d love to be your backup!