What sets high-quality, reliable IT support apart from the rest? We believe it’s more than just competitive prices or flat-fee services. When clients switch to us, they often realize they didn’t know what good support looked like until they experienced it. Here are 10 things top-level IT providers always do to keep your business running smoothly and securely:
1. Answer the Phone During Emergencies
In an emergency, you need help immediately. Reliable IT providers will answer their calls live or respond within 30 minutes, ensuring you get the assistance you need when it matters most.
2. Be Easy to Reach for Non-Emergencies
Great IT support is readily available for any tech issue, big or small. If your staff constantly faces unresolved problems or long wait times, it’s time for a change.
3. Offer After-Hours Support
IT issues don’t follow a 9-to-5 schedule. High-quality IT companies provide support during nights and weekends, ensuring you’re covered whenever you need help.
4. Proactively Monitor Your Network
IT issues don’t follow a 9-to-5 schedule. High-quality IT companies provide support during nights and weekends, ensuring you’re covered whenever you need help.
5. Have a User-Friendly Ticket System
Submitting a support request should be easy. A good IT provider has a system in place for efficiently managing and resolving your issues without anything slipping through the cracks.
6. Implement a Cybersecurity Plan
Cybersecurity is crucial. Your IT team should actively protect your business from threats like ransomware and data loss, always staying ahead of the latest risks.
7. Provide Clear Invoices
You should know exactly what you’re paying for. Transparent invoicing helps you understand the value of the services you receive and avoid unexpected charges.
8. Carry Adequate Insurance
Make sure your IT provider is insured. This protects you from liability if something goes wrong, whether it’s a data breach or property damage.
9. Perform Regular Backup Tests
Regularly testing backups ensures your data is safe and can be restored if disaster strikes. Your IT provider should treat your data with the utmost care.
10. Complete Projects on Time and Within Budget
Reliable IT providers stick to their timelines and budgets. They communicate any issues promptly and work hard to meet their commitments.
Stop settling for poor IT service. If you want to see what trustworthy, reliable IT support looks like, contact us at EZComputer Solutions. We offer a FREE, no-obligation Network Assessment to identify vulnerabilities and optimize your technology, giving you peace of mind and a stress-free IT experience.