Experiencing a tech emergency only to be met with terrible support is a common frustration. A recent stream of Reddit comments detailed poor customer service experiences with tech support. Though Reddit is often filled with complaints, some stories stood out for their outlandishness, such as a technician taking a bathroom break in an attic. More common issues, however, resonate with many, highlighting the widespread dissatisfaction with tech support.
When printers break down or internet connections fail, poor tech support exacerbates the problem. Employees are left troubleshooting instead of working, and customers become irritated by the delays. This can lead to losing both valuable staff and clients to competitors with better tech solutions.
How can this be avoided? Start by polling employees with the following questions:
- Do you have recurring technical problems that aren’t resolved?
- How would you rate the IT support team’s response time?
- Is the IT support team knowledgeable and helpful?
- Does the IT company communicate effectively about your requests?
- How satisfied are you with the overall support?
These questions take minutes but can reveal whether IT support is up to par or if there are hidden issues brewing.
For those wanting to see what good IT support looks like, we offer a FREE, no-pressure consultation for your business.
Don’t let bad tech support hold you back. Experience seamless tech solutions today!