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how to help your IT support fix your computer faster

How to Help IT Support Fix Your Computer Faster

October 9, 2025February 12, 2018

Computers can do a million things – when they’re working. But when they break, a million different things could be wrong. When you call your IT support person to fix your computer, half the battle is figuring out exactly what the problem is to begin with. Only then can the technician fix the issue.
Let’s address the elephant in the room: most people have had bad experiences with customer support, and IT support is no exception. You’re just trying to get your computer fixed so you can get back to work. Meanwhile, you’re dealing with endless robotic menus, script-happy call centers, and IT jargon that you can’t understand. As an IT company, we know how frustrating it can be (which is why our IT team answers the phone live).

However, the trick is that your IT person isn’t sitting there in front of your computer. You know best exactly what you’re doing and seeing. Regardless of whether you’re an experienced computer user or not, you are their best resource for being able to understand the problem. By giving your IT technician the most detailed information possible, you will empower them to identify and solve your issue faster.

5 Things You Need to Know about Two-Factor Authentication

October 9, 2025January 29, 2018

People store an enormous amount of information online. The average American has over 130 online accounts – and that number is quickly rising! Unfortunately, too many people use poor password practices, or link accounts together, which puts all their online data at risk. In response, many services are turning to two-factor or two-step authentication to help safeguard your online accounts.

IT Resolutions for Your Small Business in the New Year

October 9, 2025January 2, 2018

Happy 2018! A new year means it’s time for New Year’s resolutions – not only for your personal life, but for your business too. If you’re like most businesses, you’re aiming to grow and prosper in the New Year. To do that, you need your technology and IT systems to support your goals. So we’ve helped put together a list of IT Resolutions that will help make 2018 your business’s best year yet!

How Telecommuting Can Save Your Business Money This Winter

October 9, 2025December 18, 2017

We all know time = money. So for businesses, the more time employees spend not working or working unproductively, the more money you’re losing. Especially during the winter, businesses face significant obstacles to productivity. The holidays make work/life balance tough, winter storms keep employees home, and the flu runs rampant.
What’s the answer to these winter woes? Telecommuting.
Telecommuting and work from home programs are growing rapidly as businesses realize the benefits of a flexible workforce. Here are a few of the ways that telecommuting can improve productivity and ultimately save you money this winter.

5 Tips to Shop Safe This Holiday

October 9, 2025December 7, 2017

‘Tis the season… we want to be jolly, but unfortunately, hackers and scammers want to take advantage of our holiday habits. The holidays are one of the most notorious times of year for cybercrime, because hackers know that we’re spending money and we’re preoccupied. Keep your holidays merry and bright by shopping safe this holiday season. Here are a few tips you should know:

5 More Tips to Keep Your Customer Data Secure

October 9, 2025November 20, 2017

Every day, the world creates 2.5 quintillion bytes of data. That includes a huge amount of personal information not only about ourselves, but about our customers. With so much data out there, it’s more important than ever to safeguard the information you gather about your customers. Allowing your customers’ private information to fall into the wrong hands damages your reputation and erodes customer confidence. Even worse, it can result in lost sales and even legal action against your company.
A few weeks ago, we wrote about to building trust and keeping your customers’ data secure. Here are five more tips to help you get started!

Why 'password' is Not a Secure Password

October 9, 2025November 6, 2017

“Password” is not a secure password. That may seem like the most obvious statement in the world. Yet for some strange reason, “password” is still the 4^th most popular password choice, according to an annual study from SplashData. Here are the other gems from their Top 10 most popular (and most hacked) password list.

How to Keep Your Customer Information Secure

October 9, 2025October 10, 2017

Good security comes from good planning, so you need to carefully consider how to handle customer information in order to be successful. It’s your responsibility to make your customers feel safe and let them know that they can trust you. A large part of that is keeping your own computer systems safe. Because if you can’t protect your software, how can you protect sensitive customer information?
Collecting customer information is a delicate act of balancing expectations with results. You have to be straightforward and plan diligently in order to prove that you’re trustworthy and have the right safeguards in place to protect against breaches and loss of private information.

Why is My Computer So Slow?

October 9, 2025August 22, 2017

Frustration. You know the feeling. The tear-out-your-hair, pound-your-fist-on-the-desk feeling when you’re just trying to get something done and your computer is crawling. Why is your computer running so slow, and what can you do about it? Here are a few of the most common reasons and some advice on how to get your systems up to speed.

Hackers, Passwords and the Dark Web: What You Need to Know

October 9, 2025August 7, 2017

Criminals love stealing credentials, and too many people are handing them the keys to the kingdom. A recent study by Verizon showed that 91% of phishing attacks targeted the user’s credentials. Why? Because stealing your username and password is the easiest way to break in to your business data, your bank account and more.
We make it even easier when we choose weak passwords or reuse the same passwords in multiple places. In fact, the study reported that 63% of confirmed data breaches involved weak, stolen or default passwords.