If you’re looking for IT services, why choose a local IT company, instead of a larger national provider?
Right now, a lot of small IT companies are being bought up by bigger firms. But when it comes to your IT support, is bigger really better?
Here are three BIG reasons why a small, local IT company is still the way to go.
1. Responsiveness
When you have an IT problem, timing is everything. You don’t want to deal with an automated answering service, or waste time waiting on hold. And you can’t afford to wait hours for a callback from someone in a completely different time zone. What’s worse, if you need on-site help, you might be stuck waiting for DAYS while someone travels to you.
With a local IT company like ours, you get rapid response times. We answer the phones live and connect you with an IT technician right away. And we only work with customers in the Lancaster, Harrisburg, and York areas, because we care about providing fast on-site support.
2. Personalized Service
There’s nothing warm and fuzzy about a ticket number. And when you work with a large IT company, that’s often what you feel like: a number.
When you work with us, we become your IT team on Day 1. Because we’re a local IT company, our techs get to know your business, and you get to know them. That means you’re not re-explaining issues to 5 different people, and you get consistent support from a tech you can trust.
3. Sized for Your Business
When it comes to choosing the best IT company for your small business, be like Goldilocks. There is such a thing as too big, too small, and just right.
Big IT companies have a lot of staff and can offer a lot of services. But they’re not necessarily what your small business needs or wants. Plus–even if they answer the phone–you’re probably talking to someone different every time. Or worse, an overseas help desk.
Meanwhile, if you go too small, you’re dealing with a single “IT guy” who may be hard to get a hold of in an emergency and lacks the expertise to handle your entire system on his own.
We’re “just right” for small businesses, because we’re large enough to handle all your IT needs, but small enough that you still get personalized service. And because we only work with small businesses, we tailor our IT services to fit your needs and budget.
Make the Change to a Local IT Company
Want to see the difference that local, responsive IT support can make in your business? Contact us today for a consultation and a free quote.