10 Critical Questions to Ask Before Hiring an IT Company

If you’re thinking about hiring an IT company, you want someone you can trust to respond fast and keep things running smoothly.

Unfortunately, way too many IT companies out there are unresponsive, unhelpful, or downright incompetent.

So what should you look for in a good IT provider? Here’s a list of 10 must-ask questions.

1. Do you answer your phones live?

When you have an IT emergency, you don’t want to wait for someone to call you back. We answer our phones live so you talk to an IT expert right away.

2. What’s your typical response time?

You need to know that your IT company will respond quickly when you have a support issue. Whether you call, email, or submit a ticket, we respond right away, so you get help fast.

3. Do you explain what you’re doing and answer questions in simple terms?

In other words, are you going to talk way over my head and treat me like I’m stupid? No one likes geek-speak. We promise to answer all your questions without all the jargon and tech talk.

4. Will you monitor my network 24/7 and proactively manage it to prevent downtime?

Look for an IT company that is always keeping an eye on your network. Our goal is to identify and fix issues BEFORE they become big problems.

5. How will you keep my network safe from cybercrime?

Hackers, viruses, phishing, and other cyber threats are a HUGE problem that can cost your small business big. In addition to IT support, we provide a range of cybersecurity services to keep your business safe. We’ll also make sure you’re complying with the terms of your cyber insurance, so they don’t have an excuse not to pay you.

6. Do you provide written documentation of your work and our network?

One of the biggest reasons you might be hesitant to switch IT companies is that your current IT guy is the only one who knows what’s going on with your network. Never let them hold all the “keys to the kingdom.” We document all our work and provide details like your passwords, software licenses, and hardware inventory.

7. Do you have an outsourced or overseas Help Desk?

Beware companies without a local IT team. You want someone who you can understand, and who understands you. Our team is local, and better yet, we don’t hire entry-level techs.

8. Do you have multiple technicians on staff who are familiar with my business?

It’s frustrating when you must explain your IT problem to 5 different techs. Or your lone IT guy is on vacation when your server crashes. We’re the perfect size: large enough to handle all your IT, but small enough that we get to know your business.

9. Can you provide references?

Anyone can say they’re the best IT company in the world. Don’t take their word for it. Check their online reviews and ask for references.

10. Do you offer any guarantees on your services?

You shouldn’t feel stuck paying for crappy IT support. We offer a 90-day money-back guarantee, so you can be confident you’re getting the IT support you deserve.

Make the Change to a Responsive, Local IT Company

If your current IT provider can’t or won’t answer all these questions to your satisfaction, that’s probably not a good sign. Let us show you the difference that our responsive, local IT company can make in your business. Contact us today for a consultation and a free quote.