Here is the Asthma and Allergy story:
Sunday Morning – As luck, or timing, would have it, soon after the new Datto SIRIS was put in place, Allergy & Asthma’s Exchange Server went down with an unrecoverable dual hard drive failure. The crash occurred at 8am on a Sunday morning. Have you ever seen a doctor’s office open at 8am on a Sunday? Exactly. Without the alerting from EZComputer Solutions’ Server Monitoring, and the instant on-site virtualization of the SIRIS, the problem would have gone undetected and unaddressed until Monday morning. But there’s more…
Monday Morning – Around 1am Monday morning, the server running the main line of business software went offline. Later at 6:30am, an on-site tech at Allergy & Asthma discovered that this server also had dual drive failure. While the drives were in a recoverable state, it was found that some of the databases had been corrupted. After restoring the databases and working with the application vendor to recognize the restored data, full use of the line of business software resumed by 1pm Monday.
After hours Monday night, working remotely, the team moved the virtual Exchange server image off of the SIRIS on to temporary hardware, began the final migration to the new hardware and began preparing to migrate the application server. That server went offline again at 11pm, shortly after the final snapshot of the completed.
Tuesday Morning – The team arrived on-site at 6:30am on Tuesday to find that the server drive in the old server had failed again after the backup. Going to the new server, the team took the copied image (thank God for image-based backup!) from the Datto SIRIS and started it up.
Success – It was fully operational by 7:45am. Had Allergy & Asthma been using a traditional backup product, the total downtime could have been three business days, with normal operations not able to occur until Thursday.
Monday is the busiest patient day in the practice, as in most medical practices. With 50 employees and five physicians in four locations, downtime could have cost Allergy & Asthma $15,000 based on lost opportunity cost, staff time, and time to duplicate work. Not to mention potential compliance regulations that were not met.
How much are your clients willing to lose in downtime? How much are your healthcare-related clients willing to be fined in violation of compliance requirements?